Refund policy
Returns Policy
We have a 30-day return policy. This means you have 30 days after receiving your item to request a return.
To be eligible for a return, the item must be in the same condition as when you received it: unused, with tags, and in its original packaging. You will also need the receipt or proof of purchase.
To start a return, please contact us at customerservice@pawluxxe.com.
If your return is accepted, we will send you a return shipping label, along with instructions on how and where to send your package. Items sent back without prior return authorisation will not be accepted.
Please contact us at customerservice@pawluxxe.com if you have any questions about returns.
Damages and Issues
Please inspect your order upon delivery and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we can assess the issue and make it right.
Exceptions / Non-returnable Items
Certain types of items cannot be returned, such as perishable goods (food, flowers, or plants), custom products (special orders or personalised items), and personal care products (such as beauty items). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The quickest way to ensure you get what you want is to return the item, and once the return is accepted, make a separate purchase for the new item.
European Union 14-Day Cooling Off Period
Notwithstanding the above, if goods are being shipped to the European Union, you have the right to cancel or return your order within 14 days, for any reason and without justification. As mentioned above, the item must be in the same condition as when you received it: unused, with tags, and in its original packaging. You will also need the receipt or proof of purchase.
Refunds
We will notify you once we have received and inspected your return, and let you know whether the refund has been approved. If approved, you will be automatically refunded on your original payment method within 10 working days. Please remember it can take some time for your bank or credit card provider to process and post the refund.
If more than 15 working days have passed since your return was approved, please contact us at customerservice@pawluxxe.com